From the moment Tolt Service Group receives a service call in the company’s proprietary, web-based system, it is tracked with real-time access and visibility. Each store hardware service request clearly identifies the problem as described by the customer or through remote diagnostics, the location of the equipment in need of support, and the service level commitment. Tolt Service Group's experienced employee technicians also access the equipment and site history to troubleshoot and identify recurring issues. Using the system, our clients can follow the call with up to the minute status updates until the task is successfully completed.