Your business depends on your technology infrastructure and Tolt Service Group helps ensure that it is operational when you need it with minimal downtime and costs. Our in-depth retail hardware support training and implementation processes ensure that our professional staff of employee technicians can proactively deliver maintenance to prevent and minimize technology outages.

 

When service calls come in, our call management system prioritizes them based on service level agreements and contract terms managed directly within the system. Once at the client’s site, we start with the most urgent requirements, and then complete any other store equipment repairs at the same location before leaving. All technicians carry inventory to service each contract they support, making unplanned repairs on multiple technologies possible on the same trip.

 

The ability to use Tolt Service Group as a single-source for store hardware support, with tailored service level agreements by equipment and by location, provides significant savings and flexibility to clients.