All customer-facing technology has the potential to evolve quickly and frequently. This forces organizations to constantly assess their technology solutions and associated store equipment support. Yet, providing multi-vendor store technology service is not typically the hardware owners’ core competency. Even with significant personnel and inventory investments, self-maintenance becomes more difficult with each technological upgrade.

 

Tolt Service Group provides a comprehensive suite of store infrastructure lifecycle management services for supporting customer-facing technology. Using its resources of field and repair technicians, Tolt Service Group delivers the inventory and expertise to ensure that its clients’ technology is available when they need it. Complete visibility with real-time access and reporting follows the process from inception to close, capturing critical data used for planning, forecasting and preventive maintenance.

 

Here’s How Tolt Service Group Addresses the Trends in Store Technology Support

The Challenges: Unified support approach   Emphasis on business solutions vs. hardware break-fix Fast adoption of new technologies   Cost containment and long-term cost reduction Evolving business needs and demands

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We Deliver: Single-source provider for multi- site and multi-vendor retail equipment support Knowledge and expertise to deliver and design customized multi-vendor store hardware services Constant education and certification on latest available technologies Consultative approach to configure retail infrastructure support services based on each client’s unique requirements Flexibility to respond and modify the solution